Build the workflow before the prompt
Approved knowledge
Organized services, policies, products, voice guidance, FAQs, and examples that can act as a source of truth.
Defined tasks
Repeatable help with drafts, research organization, support preparation, summaries, and internal lookup.
Human guardrails
Review points, sensitive-data boundaries, escalation rules, testing, and team training.
Helpful does not mean autonomous.
People should keep final responsibility for consequential decisions, customer commitments, and sensitive information. Our role is to make the assistant useful within those boundaries.